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SubjectShipment from Aliexpress Held at Customs

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Hello, I recently ordered keyboard parts from China. It arrived at the customs office and the clearance process started at 20191012 10:00:00. After taking a long time, I just saw that the clearance process has failed on 20191108 10:11:00. I was wondering why it failed to pass customs and if there is something I could do about it. Thank you so much. Best regards

AnswerRe: Shipment from Aliexpress Held at Customs

  • Answerer관세청 
  • Date2019-11-11 
  • File
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Dear Sir/Madam Thank you for visiting our site Regarding your question, You can check the customs clearance status of Express cargo(or Cross-border shopping goods) in “Cargo and Customs Clearance Progress” * Uni-pass e-clearance system.(https://unipass.customs.go.kr) > (top) [정보조회] - (7th) [통관물류정보] - (1st) [수입화물 진행정보] - (1st) [수입화물 진행정보] click > [Import cargo tracking] > (M B/L-H B/L) check, and Enter your shipping number in the second blank As a result of inquiries on “Cargo and Customs Clearance Progress”, it appears that your packages(Tracking number: 6077871484470) have been reported as ‘Declaration of unloading’. In general, After this process, you need to ‘Carry in’, and you should file an Import Declaration(or List-Clearance). In general, the import declaration of express cargo is made by the Express Shipping Company or a Customs Agency on behalf of you, and the Customs office is in charge of examining the adequacy of the import declaration submitted by the Customs broker. Also, Our Customer Support Center is a department that only guides the laws and regulations in accordance with the Domestic Customs Act, so we can not confirm the reason for the delay of individual cases. Therefore, you should contact the Express Shipping Company or a Customs Agency for information regarding shipments, including import declarations of individual goods. Also, Provision of information concerning import declarations should be submitted to the Express shipping company or the Customs agency. If you have any trouble, please contact your shipping company to resolve your problem. Thank you.
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