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SubjectDamaged goods

  • Author Pamela Davila
  • Date 2019-06-12
  • Hit 39
  • File
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I received a package on Tuesday, June 11th, and I noticed the goods inside had been opened and the wrappings were ripped. This was a personal package sent by my parents and it contained gifts. I cannot use this items as gifts anymore given the state they are in. Is there any way to obtain a compensation?

AnswerRe: Damaged goods

  • Answerer관세청 
  • Date2019-06-13 
  • File
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Dear Sir Thank you for visiting our site Regarding your question, First of all, you have to identify where you are clearance through the delivery number. It seems that it is necessary to receive compensation through the customs or shipping company that has been customized. If you give us specific information, we will search for related contacts such as shipping companies or Customs. That is, there is a need to confirm accurate facts. For reference, the Customer Support Center is a department that guides laws and regulations. Therefore, we can’t confirm the details such as compensation of the damaged goods or compensation method. Thank you.
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